Posted by: kenwbudd | April 1, 2009

Doing Less With Less leads to less

Where do you stand in today’s market? and who’s standing there with you?

Now that your company has fashionably reduced its staffing levels and you have survived the axe, are you being asked to do more with less, in the wake of these layoffs?

Yes you say, but are you actually doing more? I’m sorry but the real answer is; probably not. According to a US survey conducted in December by Leadership IQ.

When the US research and training firm polled 4,172 workers at 318 companies that had recently laid off employees, 74% of the people who responded said their own productivity has declined. Other findings:

  • 87% of surviving workers said they are less likely to recommend their organisations as good places to work. (Quelle surpris! This is a sign of a badly handled layoff)
  • 64% of surviving workers said the productivity of their colleagues has also declined. (The bad layoff was indicative of poor management motivational skills in the company)
  • 81% of surviving workers said the quality of service that customers receive has declined. (This should have alarm bells ringing! This way, monsters lie!)7
  • 77% of surviving workers said they see more errors and mistakes being made. (Realistically, they may be looking closer, with a more critical and negative attitude or have access to more info through expanded roles)
  • 61% of surviving workers said they believe their companies’ future prospects are worse.

This summary is probably correct, if their customers are sensing negative vibes and are experiencing reduced service, in today’s buyer’s market. Staff and management should be made aware that they have a vital role to play in convincing customers that there is value to be had by maintaining their loyalty.

Loyal customers and repeat business should be cherished, protected and sustained through innovation and strong management.

If the company has implemented reduced staffing levels without refreshing the management team, its motivation and its attitudes, then the only changes they will need to manage are the shrinkages of its customer base, the obsolescense of its products and services, with the subsequent failure of the whole lame duck enterprise.

Do not mistake Movement for Action

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