English CV & Profile


Senior Programme /Project manager specialising in Risk Management, Business Service Process Analysis and Service Delivery. Extensive experience of

a) IT Network Infrastructure implementation projects using Prince 2 methodology,
b) Business Service Process analysis using ARIS process management tool and
c) Operational Service Delivery implementations using structured eTOM and ITIL methodology

Professional Achievements

  • Member of the Institute of Internal Auditors (IIA)
  • Member of the Project Management Institute (PMI)
  • Member of Institute of Risk managers (IRM)
  • Member of the Business Continuity Institute (BCI)

Specialisation /experience

1) Prince 2 Program and Project Management Consultant
specialising in;

  • Operational Risk (quantitative and qualitative assessment) <!–[if !supportLists]–>
  • Business Process analysis and development
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  • Project Office Control
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  • Service Delivery
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  • Business Continuity management, in secure or business critical environments. (Lean SixSigma)

2) ITIL and eTOM Service Delivery management Consultant
specialising in;

  • Consolidation of Operational Control Centres<!–[if !supportLists]–>
  • Analysis and development of effective business service supporting processes in critical /demanding environments
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  • Implementation of Service Delivery processes; QMS, Change management, Problem management, etc.
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  • Project management in aerospace, financial, IT /Telecoms technology and business service operations providing beneficial client ROI
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  • Implementation of efficient, resilient, optimized, business /operational infrastructures, processes and systems

Recent Career History

January 2005 – Present
Sapienza Consulting Ltd ESTEC – Senior Consultant in Project Management, Risk and Business Process Analysis. Senior Risk Manager for European Space Agency – HME

  • Performed RM quantitative and qualitative analysis function for HME spaceflight programs; the ATV and External Payloads projects. Determined requirements, developed collateral, conducted interviews, provide guidance and support and developed detailed analysis and recommendations.
  • Active member of the HME Process Working Group; building and mapping current HME processes using the ARIS process-mapping tool. Developed process flows, conducted a gap analysis, reported results and recommended improvements Active member of the HME IT Tools WG; analyzing current cost management /financial working practices with regard to currently available tools and applications. Conducted interviews, developed process maps, collated results and developed reports.
  • Provided detailed analysis of ISS Barter /MOUs, to provide an accurate and pertinent status. Results were submitted to the HME Policy team prior to their reviewing the Barter /MOU status with ESA partners
  • Conducted ‘awareness’ workshops and brainstorming sessions on RM for HME and provided periodic and ad hoc presentations and training to project teams and managers, as and when required

March 2002 – Dec 2004
Thrupoint Network Consultants, Amsterdam – Senior Project Management Consultant Client: UPC – Infrastructure, business process and QMS upgrades

  • Development of RFP process and vendor selection of, outsourced software supplier required for development of OSS Network Provisioning, Operations and Management Tool (€6Mn)
  • Consolidation of 10 Network operational service centres across EMEA into 1 Operations Control centre. Upgraded all business critical service processes to ITIL/eTOM standards whilst enabling multi-cultural and regional capabilities
  • Program management of a number of Operational Infrastructure upgrades and implementation of business enhancing optimisation
  • Skills Training Assessment of Operational Personnel and delivery of technical training requirements
  • Continuous Business Improvement (Lean SixSigma)

Client: Royal Bank of Scotland – Senior Service Delivery Project Manager

  • Project managed the capacity upgrade and optimisation of 11 Retail Banking Business Centres. Implemented using strict release and change management structures.
  • Project managed development of business processes and supporting resilient infrastructure for business critical operations.
  • Managed risk analysis and assessment of IT support services alignment with SOX and Basel II initiatives
  • Project Managed the upgrade and maintenance of QMS (ISO:9001) as part of the service delivery structure
  • Upgraded secure Business processes and Operational service delivery processes to meet ITIL, eTOM and SixSigma standards

Jan 2002 – Dec 2002
Royal Bank of Scotland International – Senior PM for Offshore Service Delivery of IT, Telecoms and BSS Applications (Channel Islands/Isle of Man)

  • Managed the capacity upgrade and integration of offshore IT and Telecoms infrastructure and service delivery capability during the bank’s merger and acquisition of the NatWest banking group.
  • Optimised and upgraded the critical infrastructure and extended all aspects of service delivery and business processes, in alignment with ITIL standards
  • Continuous Business Improvement – Managed QMS certification upgrade and optimisation of CRM services using external certified consultants working to SixSigma standards

March 1999 – Dec 2001
Hewlett Packard – Senior Project Manager (EMEA Technical Support Call Centres)

  • Fast track Y2K resilience capacity, Crisis management and business continuity efforts to ensure continuous support from outsourced Call Centre service support providers (Sykes, Stream, etc.)
  • Develop E2E Business Continuity plan to cover all aspects of the EMEA Support Centres
  • Conducted a risk analysis, assessment and vendor /outsourced contractor assessment of service providers to address potential vulnerabilities and risk exposure
  • Continuous Business Improvement projects

March 98 – Feb99
Prudential Insurance – Interim IT Change /Project Manager

  • Change management of IT projects into insurance financial system production environment

July 1997 – Feb98
Royal Bank of Scotland (UK) – Interim IT Change /Project Manager

  • Change management of IT projects into banking system production environment

Feb 1997 – June 97
ELF & Total Oil (UK) – Service Delivery Project Manager

  • Managing integration of onshore infrastructure and service delivery
  • Performed an ITIL Gap Analysis to enhance Helpdesk response and support capability.
  • Conducted numerous Service Delivery focussed Continuous Business Improvement projects

Nov 1996 – Feb 97
BP Oil Exploration (UK) – Interim Service Delivery Manager

Mar 1996 – Nov 96
Scottish Environment Protection Agency (UK) – Interim Project Manager

Oct 1994 – Mar 96
Panther Computer Systems (UK) – IT Support & Service Delivery Manager

Oct 1993 – Oct 94
Bailey Telecom (UK) – Business Development Manager

Oct 1992 – Oct 93
Packard Bell UK Ltd. – IT Service Delivery and Account Manager

Mar 1988 – Sept 92
Livingston Hire (Computer rental) (UK) – Business Development manager

1974 to March 88
Unisys PLC (UK) – Data Centre manager & Infrastructure Service Delivery Manager

Personal Details

Contact details
Tel: +31 (0)365 330453Nationality: Scottish – BritishMobile: +31 (0)610 104501E-mail: Kenwbudd@lycos.com

Marital Status

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